This page helps answer any questions you may have about the Regis Additional Services Letter & Deed Of Variation.
Regis calls their Additional Services packages:
And these represent the three tiers or types of Additional Service packages at Regis.
You have been provided the opportunity to upgrade to the Regis Additional Services package. By agreeing to the new Additional Services package, you are able to receive extra benefits with no increase/change to your current Additional Services fee.
The Additional Services package currently listed in your CPSM Resident Agreement includes accommodation elements and lifestyle and service inclusions which are part of Regis’ standard offering.
For transparency, the Deed of Variation you have received contains an updated Additional Services package with itemised values and confirms that you will continue to enjoy your existing accommodation and lifestyle and service inclusions.
To avoid doubt, upon agreeing and signing the Deed of Variation, you will start receiving the extra services at your current Additional Services fee. The accommodation elements and lifestyle services that are in your current contract will remain available as part of our standard offering and at no additional cost.
It is your choice to remain on your existing package.
You will continue to receive the services currently listed in your Additional Services package, but will not enjoy the extra services that form part of Regis Additional Services package (for example, Education sessions and Resident Companion service) at no additional cost.
Your Additional Services fee will not change upon signing this Deed of Variation.
The Additional Services Review is a quarterly review process that Regis has in place that centres around our Residents ability to take up the service clinically.
If you sign across to Regis’ Additional Services offer you will have this added benefit in place.
This means each quarter any Resident paying an Additional Services fee will be assessed clinically to determine their ability to access and use the Additional Services on offer. If they are determined as unable to for any given service, the fee pertaining to that service will be removed from the daily Additional Services fee you pay or a substitution of services to the same value.
First quarterly review will be completed in May at this Home.
Ensuring our Club/Reserve/Classic Residents can continue to enjoy a full hot breakfast if they so wish. Available daily, Residents have choice in either a hot breakfast option or continental.
A choice of two main courses at lunch and two main courses at dinner. Lunch is the main meal of the day, with dinner being the lighter option to enable a good night’s sleep. Fresh fruit is always offered after dinner, to cleanse the palate and balance the diet.
Wide range of dishes over a four-week cycle.
The in-house resident Chef is supported by a National Catering Team, to ensure we adhere to our high standards of delivery and service.
Residents can enjoy a quality beer, wine and soft drink with lunch if they choose (Reserve & Classic). Non-alcoholic and sugar-free options also available.
At Club Homes, our beer, wine, soft drink, non-alcoholic and sugar free options are available with lunch and dinner.
A tailored selection of education sessions delivered in the Regis Home for the benefit of Resident’s family members and residents aimed at both aged care broadly and dementia care. The sessions are delivered by external specialist such as Dementia Australia.
A one-on-one companion service that is part of the Regis Club/Reserve package.
Resident Companions offer our Residents:
This can be things such as playing cards, assisting the Resident to Skype their overseas family, going for a walk together to a local café, flicking through a family photo album with a palliating resident, or assisting to write a memoir.
Much like you enjoy now, Residents can view TV shows, movies and other programs that are not readily available/accessible through free-to-air TV via Smart TVs.
Available in Resident’s rooms and communal areas. Part of Regis Club/Reserve package.
Pamper pack refers to the “Signature Services” each month a Resident is eligible to receive as part of their Club or Reserve package.
A ‘Signature Service’ refers to the hair, beauty or aromatherapy service that is ‘included’ as part of your Pamper Package.
Depending on the agreement between home and supplier, Signature services are typically:
We encourage you to confirm if the services you may already be enjoying are now included as part of our Regis offer.
If you have further questions, Please feel free to contact your Administration officer or General Manager for further information and to discuss your questions or email additionalservices@regis.com.au