Regis Bulimba Closure and Future Redevelopment Project: FAQS for Residents and Families

Regis Bulimba has served the local community for many years delivering care and service excellence. The current buildings are coming to the end of their useful life, having been used as a hostel and then residential aged care for more than 50 years. A strategic review of Regis’ residential aged care portfolio has concluded that the current site is suitable for a major redevelopment. The current buildings will be demolished and replaced with a brand new and contemporary residential aged care home

Unfortunately, we will need to close Regis Bulimba and relocate all residents and employees to other homes on or before 29 August 2025. Site works will start after this date.

We will need to close Regis Bulimba and relocate all residents and employees to other homes on or before 29 August 2025.

This is despite legislation stating that an aged care provider needs to provide at least 14 days’ notice. Further, we will support residents and their families with the transition extending into August if needed.

The decision has not been made lightly, and we recognise the impact on our residents and families. Feedback can be provided directly to Regis by calling 1300 998 100 or emailing advice@regis.com.au. You are also able to raise any your concerns with OPAN or the Aged Care Quality and Safety Commission.

In recognition that Regis has made the decision to close Regis Bulimba, if you choose to accept a room within another Regis Home then we will ensure that you are not financially disadvantaged as a result of the move and will honour the terms of your current agreement, even if the Regis room we identify as a suitable alternative  has higher fees or charges than your current room.

If you decide to move to a different accommodation than what we offer you as part of our consultation process, or accommodation not owned and operated by Regis, then your fees and charges will be negotiated and determined separately to this offer and/or directly with the alternative provider.

If you chose to move to another Regis Home, we will make arrangements to roll over the RAD to your new room if you would like us to do so. We will also help facilitate the transfer of RAD monies to other providers if you should choose to accept an offer at another Home.

Regis has multiple Homes in and around Brisbane, the Sunshine Coast, and one on the Gold Coast.

The Homes closest to Bulimba are: Regis Birkdale, Regis Camp Hill, Regis Holland Park, Regis Lutwyche, Regis Salisbury, Regis Wynnum and Regis Yeronga.

Once a new Home and date of admission has been confirmed, our team will provide support for preparing for re-locating, including assisting with packing and transport arrangements if required.

You are welcome to take advantage of the support provided by Regis to identify your new Home, or if you prefer you can make your own arrangements.

Once the Home is closed, Regis will not be running an aged care service from Bulimba and so it will not be possible to accommodate residents beyond the closure date. Arrangements should be finalised within a reasonable timeframe to ensure re-location has occurred by the closure date.

Each resident and their family will have support from Regis to ensure that an appropriate placement is found, which will of course take into account preferences and needs of that particular family.

We are working closely with employees and supporting them to identify alternate opportunities within Regis. Our goal is to redeploy all employees within Regis Bulimba to suitable alternative roles at our other Homes for people to continue their employment at Regis.

As residents begin to transition into their new living arrangements, we will continue to monitor service levels at the Home to ensure there is appropriate staffing on site and mandatory care minute requirements are met.

Access to professional medical advice that you trust is very important.

Regis will facilitate continuity of access to your current doctor, if your current doctor agrees to continue to treat you. If, as a result of relocation, you would prefer a change of medical practitioner, then we will provide you with details of others located close to your new Home and with your signed authority to do so, will facilitate the transfer of your records.

Yes. With your consent we will ensure that any special care or meal plans are transferred to your new accommodation. We have also planned for employees to support our residents transitioning into new Homes, whether this is with Regis or another provider.

Yes. You may ask members of your family, a close friend or representative to participate in the meetings with you. We welcome any representative that you would like to be involved.

Also, if you or members of your family have any queries about the process, they are most welcome to contact the General Manager of Regis Bulimba: in person via Reception; by phone on (07) 3909 4000; or in writing by email to bulimbagm@regis.com.au.

If you require help, or you know someone else who needs to have this information translated, Regis is happy to provide the necessary support. Please speak to the General Manager of Regis Bulimba who will be happy to arrange translation services.

When you move to a new Home a new resident agreement will need to be signed to comply with current legislation, but we will honour any relevant pre-existing arrangements to ensure you are not financially disadvantaged by the transfer if you remain within the Regis community.

If a home other than a Regis Home is selected, new terms and conditions in accordance with that provider’s policies and procedures would apply. You may wish to discuss this further with your Regis contact.

In all cases, you may also wish to seek independent advice from a financial advisor.

Yes. Once your new Home has been selected and a date of admission has been confirmed, our team will provide support for preparing for relocating, including assisting with packing and transport arrangements if required.

Our Admissions Co-ordinator, Wendy Swan, is available to residents and their families to discuss re-location options to another Regis Home. Please contact our Wendy on (07) 3909 4000; or in writing by email to briseastadmissions@regis.com.au.

Enquiries may also be directed to Andrew Gibbs the General Manager of Regis Bulimba: in person via Reception; by phone on (07) 3909 4000; or in writing by email to bulimbagm@regis.com.au.

The Older Person’s Advocacy Network (OPAN) offers a free, confidential and independent service to our residents and families. We are committed to working with OPAN to ensure our residents and their families of Regis Weston receive support throughout this change. You can contact OPAN on 1800 700 600 seven days a week.